Fire Breathing Dragons

BY ANASTASIA CHOO There is a stereotypical image of GP surgery receptionists being grim faced, fire-breathing dragons.  They often score poorly in NHS Patient Surveys. Patients complain that they find doctors’ receptionists obstructive, incompetent and unfriendly. In a recent Cancer Research UK survey based on 2000 patients, 4 out of 10 said they did not like being asked too many probing questions by non-clinical staff … Continue reading Fire Breathing Dragons